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SSL Certificates
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Frequently Asked Questions
1. How many cookies are in a package?
a. #155 Pecan Cake Cookies approximately 20 to 24 (2 to 3 inches across) #198 Mini Ooooz ‘N Ahhhz approximately 88 (½ milk and ½ white).
2. I have had __________ before. I do not see it on the web or in your catalog. Can I still order it?
a. Please call customer service.
3. Is it possible to have # 108 or #109 separated and shipped to different address?
a. No, they are 2 cakes in one package, which are wrapped separately.
4. Is it possible to change the way an item is packed?
a. Please call customer service.
5. Do you have chocolate covered strawberries available now?
a. They are ONLY available at Valentines and Mother’s Day.
6. Are your pralines the sugary kind?
a. No, chewy type.
7. Do you add alcohol to your candies? …Ingredients show chocolate liquor?
a. No…Nibs (cocoa beans meat) contain cocoa butter...when processes the cocoa butter liquefies and forms what is commercially known as Chocolate Liquor…Means liquid chocolate.
8. Is your Peanut Brittle very hard?
a. Not hard but it is a brittle.
9. How hot is the Jalapeno Brittle?
a. We add enough jalapeno flavoring to make it zesty…not hot…
10. Is the Pecan Krunch very hard?
a. No it has lots of butter and many pecans.
11. Do you have no sugar added products?
a. Yes, #164 No Sugar Milk Thingamajigs and #160 No Sugar Pecan Krunch.
12. What type of sugars do you use in your No Sugar added products?
a. #160 Maltitol syrup and # 164 Maltitol, Maltitol syrup, sorbitol. You can get ingredient list by calling Customer Service 1-800-545-8889.
13. Are your No Sugar products safe for diabetics?
a. Most diabetics can use our products. We always suggest discuss with their doctor if concerned. You can get ingredient list by calling customer service.
14. I want something shipped to me from your store. Is it possible?
a. Please call Customer Service 1-800-545-8889.
Store Questions
1. What are your store hours?
a. 9:00 am –5 pm Monday through SaturdayCLOSED on Sundays
2. When is your deli open?
a. 11:00 am – 3 pm Monday through SaturdayCLOSED on Sundays
3. What is your Store/Deli telephone number?
a. 903-455-6931
4. What do you serve in the deli?
a. Sandwiches, Soups, Salads, Desserts and Buffet on Thursdays.
5. What is offered on your Buffet?
a. Salads, sandwiches, soups, usually hot dogs, nachos, and a main dish chosen by our deli manager along with a wide variety of our delicious desserts.
6. Do you have a store in the Dallas area or out of the state store?
a. No
7. Where are you located?
a. About 50 miles northeast of Dallas, Texas on Interstate 30 at exit 95 (Division Street exit).
Shipping Questions
1. How do you ship?
a. UPS…for ground packages and express shipping.a. United Parcel Post…for Post Office Boxes
2. Do you ship to APO and FPO?
a. Yes, at no additional charge and we ship by US Post Offices by Priority mail. Please allow 3 weeks for Thanksgiving and 4 weeks for Christmas Delivery.
3. Do you ship to Foreign Address?
a. Yes additional charges for handling and shipping...50% of item price plus standard shipping charge...Please allow 4-6 weeks for delivery. (NO FOREIGN SHIPMENTS ARE GUARANTEED) Exception… WE DO NOT SHIP TO MEXICO
4. Can I have my order to arrive on a certain day?
a. You will need to pay for 2 day service $12.00 per item PLUS standard shipping charge. If you need it to arrive faster Please call the office for a quote.
5. Can I have my order to arrive on Saturday or Sunday?
a. You will need to call customer service…this requires extra cost…and is not available in all areas..
Domestic Standard Shipping Chart
Calculate for each Mailing Address Add
Up to $30.00 .............................................. $6.95
$30.01 – $60.00......................................... $8.95
$60.01 – $90.00......................................... $11.95
$90.01 – $130.00...................................... $15.95
$130.01 – $180.00................................... $18.95
$180.01 – $230.00.................................... $22.95
Over $230.01 to one address ............... 12% of total
Add $12.00 for Rush Chilled shipping per chocolate item March 15th – November 15th (in addition to Standard Shipping For shipping outside of the U.S. call for rates. Shipping to Alaska & Hawaii add $11.00. |
Mary of Puddin Hill cannot be held responsible for the weather or shipping delays. We do everything we can to make sure that the orders leave here in a timely manner. Once it has left here we have done our part.
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